📌 FAQ | PrimeMasc

Q: How long does it take to process my order?

A: We aim to process and pack your order within 5 business days. Once shipped, you’ll receive a confirmation email with tracking details.

Q: What are the estimated delivery times?

A:

  • U.S. orders: 5–10 business days
  • International orders: 7–15 business days
Q: Will shipping be delayed during peak seasons?

A: During holidays or major sales events, slight delays may occur due to high order volumes. We appreciate your patience and understanding.

Q: Can I track my order?

A: Absolutely! Once your order ships, you’ll receive a tracking number to follow your package’s journey.

Q: Can I return an item?

A: Yes. Return requests must be made within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Q: Can I return sale items?

A: Most sale items can be returned if they meet our return conditions. However, items marked as “Final Sale”, clearance items, or individual products from bundle deals are not eligible.

Q: How do I request a return?

A: Please email service@PrimeMasc.com with:

  • Your order number
  • The item(s) you wish to return
  • A brief reason (optional, but helpful for us to improve)

We’ll respond within 1–2 business days with detailed return instructions.

Q: Who pays for return shipping?

A:

  • If the return is due to our mistake (wrong item, defect, etc.), we cover the return shipping cost.
  • If it’s due to personal reasons (e.g., change of mind), the customer is responsible for return shipping.
Q: When will I receive my refund?

A: Once we receive and approve the return, refunds are processed within 3–7 business days back to your original payment method.

Q: How can I reach PrimeMasc customer support?

A: You can contact us anytime:


  • 📧 Email: service@PrimeMasc.com
  • 🖥 Fill out the form on our Contact Us page, and we’ll get back to you as soon as possible.